Course Offering Detail


Course Name: How to Deliver World Class Customer Service
Course Type: Instructor Led
Course Date: 2017-09-13
Course Time: 11:00 AM - 12:30 PM
Description: A must-attend workshop for anyone who communicates with customers. More than just how to answer the phone, this workshop will provide skills, tips and techniques on how to interact with customers and how to head off problems and rise to a level of service excellence. This workshop is a great refresher for all and a good investment of time for new employees and student assistants.
Audience: All employees (staff, faculty, and administrators); student assistants also welcome to attend.
Recommended: Individuals seeking professional development / enhancement in this topic.
Prerequisite: N/A
Certificate: Yes
Enrollment: Pre-register Required
Registration: Not Available
Trainer: Debbie Gawryluk
Location: Commons, Pine Room
Capacity: 30
Seat Available: 8